New Policy Proposed to Address Taxi Drivers Rejecting Short Fares

Australian comedian Adam Hills recently encountered a frustrating experience at Sydney Airport when two taxi drivers refused to take him to a nearby prosthetic clinic, citing that the fare was too short. Hills, who was born without a right foot, had to withdraw cash and offer double the fare to find a cab driver willing to take him. This incident raises concerns about the behavior of some taxi drivers, as well as the legalities surrounding their refusal of short fares.

The taxi industry in Sydney has been facing significant competition from rideshare services like Uber, leading to tensions and challenges for taxi drivers. While some customers have reported instances of taxi drivers refusing to put on their meters or rejecting fares that are not lucrative enough, Blair Davies, CEO of the Australian Taxi Industry Association, emphasizes that such behavior is not legal. He urges customers who experience these issues to report them to the state government so that compliance officers can investigate and take appropriate action.

To address this problem, state governments are increasing the number of compliance officers to enforce fines on drivers who refuse short fares. However, Davies highlights that customer involvement is crucial. Customers should note down the taxi driver’s number plate and taxi number, and file a complaint with the relevant state government agencies. Additionally, customers should remember that they have the right to not be refused a fare based on distance, taxi drivers must use their meters, and they cannot overcharge by demanding a set fare.

It is vital to address this issue promptly to ensure that all customers, especially those with disabilities or mobility challenges, receive equal treatment and can access necessary services without difficulty. By reporting incidents and holding drivers accountable, the taxi industry can work towards improving its reputation and maintaining a fair and inclusive transportation system for all passengers.


Are taxi drivers legally allowed to refuse short fares?

No, taxi drivers are not allowed to refuse short fares based on distance. They are required to use their meters and honor the price set for the journey.

What should I do if a taxi driver refuses a short fare?

If a taxi driver refuses a short fare, note down their number plate and taxi number, and file a complaint with the relevant state government agency. This will help authorities investigate and take necessary action.

How can I report an incident of a taxi driver refusing a fare?

You can report an incident by contacting the dedicated hotline established by the New South Wales state government at 1800 500 410. Additionally, you can file a complaint with the respective state governments’ websites.

What rights do customers have when it comes to taxi fares?

Customers have the right to not be refused a fare based on distance. Taxi drivers must use their meters and cannot overcharge by demanding a set fare. If you encounter any issues, it is important to report them to ensure fair and equal treatment for all passengers.